FAQs
My order
When will my order ship?
We carry both made to order and in stock items. Made to order pieces ship within approximately 3 to 4 weeks of purchase. In stock pieces ship within approximately 2-5 business days of purchase. While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlier or later depending on production and fulfillment capabilities. To view whether an item is made to order or in stock, please refer to the individual product page of the item.
If you have purchased a combination of made to order and in stock pieces, your entire order will ship once all items are complete. If you would like the in stock portion of your order to ship separately, please email us at info@amengualjewelry.com for special shipping arrangements. Additional shipping charges will apply.
Can my order be gift wrapped?
We are glad to gift wrap your order or include a personalized handwritten note. Please leave any instructions for us at checkout or reach out to us at:
info@amengualjewelry.com
What shipping methods do you offer?
Inside Uruguay, we use DAC as our preffered shipping method. In Argentina, Andreani and a private currier service.
For international destinations via DHL. AMENGUAL is not responsible for any duties, taxes, or other fees that may be incurred on international shipments.
MATERIALS AND PRODUCT CARE
What is Sterling Silver?
Sterling silver is an alloy containing not less than 92.5% silver content.
How do I care for my sterling silver pieces?
To prevent your silver from oxidizing, we recommend you do not swim, bathe, or shower in your jewelry. With all sterling silver jewelry orders, we provide a polishing cloth to maintain the finish of your piece. Storing your jewelry in a dustbag or box, with the polishing cloth, will prevent unwanted tarnish. If tarnishing does occur, gently clean your jewelry with the provided polishing cloth.
What is gold vermeil?
Gold vermeil jewelry requires special care. Tarnishing of gold vermeil is natural and should be expected to occur. The extent of tarnishing depends on various factors, including, among other things, individual body chemistry, humidity in the environment, frequency of use, and care.
Vermeil jewelry should be removed prior to bathing, showering, washing hands, swimming, exercising, and applying perfume, hairspray, or lotion, as exposure to moisture or chemicals may cause tarnishing to occur faster.
If your gold vermeil jewelry needs to be cleaned, avoid all chemical cleaners. A 100% cotton or microfiber cloth is best for cleaning gold vermeil jewelry.
We offer a replating service for a fee. If you wish to have your gold vermeil jewelry replated, please email us for a quote at:
info@amengualjewelry.com